Q. Monthly Fee

A. The monthly membership fee is JPY3,390 (tax included). Payment is only made by automatic withdrawal by credit card.

Q. Billing Date

A. For the first month, you will be billed on the date and time you subscribe to a paid plan. From the following month onward, you will be billed on the 1st of the month.

Q. Requirements to Join

A. You are required to be a professional DJ. Anyone who is a professional DJ may join our site, as long as you are over 18 years old.

Q. Cannot Complete Transaction

A. Please make sure that you have given the correct credit card number and expiration date. If you still encounter an error with the correct information provided, please contact your credit card company.

Q. No Confirmation E-mail

A. Please check to see you have provided the correct e-mail address. It is also possible that the confirmation e-mail has been filed in your spam folder.

Q. Cancellation of Paid Plans

A. If you wish to cancel your subscription, please log in to your PC and go to the DJ Menu -> “Settings” page.

Q. Paid Plans Expiration Date

A. Paid plans will stop functioning once the cancellation procedure is completed.

Q. Cancellation of Automatic Billing

A. Billing will be terminated in the month in which the cancellation procedure is completed. Please note that if the cancellation procedure is completed later than the month, you will still be billed even if you canceled before the billing process.

Q. About re-subscribing to a paid plan

A. We do not allow customers who have cancelled their subscription to our paid plans to re-subscribe within 6 months. You can re-subscribe by logging in from your previous account.

Q. About the Bit Rate

A. The basic bit rate is set to 320 kbps. However, given the nature of the promotional sound sources, there might be cases where it includes content less than 320 kbps.

Q. About the Password

A. If you have forgotten your password, you can reset it from the "Forgot Your Password" link at the bottom of the login page. If you would like to change your password, please go to the DJ Menu → “Settings”.

Q. Displaying BPM and KEY in your DJ software

A. BPM and KEY can be found in the ID3 tag. Some software will not display in default mode, so please check your DJ interface manual.

Q. About OS

A. You can use it on Windows and Mac. For detailed compatibility, please specify your version and inquire through 'Contact Us'.

Q. Internet Browser

A. The latest versions of Chrome, Firefox, Safari, and Edge are supported.

Q. Using a Smartphone or Tablet

A. It's limited to download functionality.

Q. About Premium Membership

A. A Premium Member is a member who has access to Premium Crate and unlimited downloads per 24 hours. You will be automatically upgraded after 3 months of continuous use from the time you subscribe to the paid plan. Premium membership will be terminated if there is a problem with recurring billing or if you cancel your subscription.

Caution

The purpose of the record pool is to promote music through DJs. Members are prohibited from selling or profiting from music obtained through Digtracks to any third party.
For more information, please refer to the Terms of Use.